Business Support Manager


Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

Business Support Manager
Miejsce pracy: woj. warmińsko-mazurskie

Key activities:

  • Audits, understands and contributes on a strategic level to a proper resources allocation within the individual desks in order to meet operational goals and manage bench costs and increase profitability on individual accounts (resource “fitment”)
  • Contributes to LoB succession planning process as process Subject Matter Expert
  • Understands a complex SD/SM environment and is able to navigate swiftly through desk’s operational and tactical matters and plug them into a wider HUB context
  • Manages budget of unallocated resources and helps to limit the bench costs across the hub, including management of non-realized revenue
  • Contributes on a strategic level to effective attrition management
  • Contributes on a strategic level to effective L&D management and talent management
  • Contributes on a strategic level to onboarding management and resource planning
  • Contributes on a strategic level to wider GDC requirements in relation to resource structure & allocation planning
  • Drives Automation of owned process to incorporate developed practices into daily routine
  • Performs and provide regular business intelligence from areas of HR, LnD and finance to help better control the business objectives and support Head of business line
  • Secures data analysis from variety of sources combined to help better predict the future and control key areas for the business
  • In cooperation with Senior Management and GDC L&D Team creates SMSD strategy for each FY and executes it
  • Manages SMSD HUB learning and development budget, especially proper planning, and utilization
  • Manages LNA (Learning Needs Analysis) activities as well as supports and monitors its execution trough the Fiscal Year
  • Coordinates the work of L&D SPOC’s Team
  • Cooperates closely with GDC L&D Team to assure smooth trainings / training programs implementation and delivery
  • Initiates, manages and contributes individually to learning and development projects at SMSD HUB, GDC and Global level
  • Triggers or supports ongoing improvements when it comes to L&D related processes and actions
  • Acts as an L&D Ambassador

Key Performance Indicators:

  • Creates, assesses execution and benefit realization of strategic actions and/or improvement plans aiming toward limitation of monthly bench costs, limitation of loss-profit, voluntary attrition reduction, increasing talent success rate, limiting employee bench lifespan, limiting payable holiday days, limiting vacancy opening time (KPIs)
  • Build relationships with internal peers, stakeholders and customers as appropriate.
  • Recognizes where risk exists and communicates risk to the appropriate channels, with a proposal to address the problem.
  • Regular review of all service issues and exceptions.
  • Encourages the use of best practice across the team, including documenting and sharing with others
  • Secures business reporting in line with mutually agreed schedule
  • L&D HUB Budget planning and utilization
  • LNA creation and supervision over realisation
  • Overlooking development opportunities accessibility in relation to business needs and skills required in SMSD HUB
  • Overlooking development opportunities visibility and acknowledgment among SMSD employees
  • Managing best possible relations with all relevant stakeholders and assuring delivery of relevant inputs
  • Fluent in verbal and written English
  • Experience in setting and managing headcount and non-headcount staff budgets
  • Experience in working in demanding professional environments
  • Strong customer orientation and business awareness
  • Experience managing and executing day-to-day resource management processes
  • Excellent attention to detail
  • Highly organized and able to prioritize activities based on business relevance and urgency
  • Excellent communication – ability to communicate clearly with customers, colleagues and managers.
  • Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
  • Ability to:
    • prioritize tasks based on business requirements
    • manage multiple projects simultaneously and drive towards results
    • manage through ambiguity and practicing judgment to drive clarity
    • work to tight deadlines without compromising quality
    • challenge upwards, if required
    • Strong analytical skills and ability to plan and manage long term, complex projects
  • Understanding of GDC Poland business environment and perspectives and its dependency on availability of required skillset and technology know-how
  • Skills in developing individuals, teams and the business
  • People-management, leadership and coaching skills
  • Flexible approach and ability to work under pressure
  • Time Management
  • Decision making skills
  • Ability to influence others
  • Ability to negotiate
  • Completer / Finisher / Doer
  • Experience in training content creation and delivery as an asset

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

Key activities:

  • Audits, understands and contributes on a strategic level to a proper resources allocation within the individual desks in order to meet operational goals and manage bench costs and increase profitability on individual accounts (resource “fitment”)
  • Contributes to LoB succession planning process as process Subject Matter Expert
  • Understands a complex SD/SM environment and is able to navigate swiftly through desk’s operational and tactical matters and plug them into a wider HUB context
  • Manages budget of unallocated resources and helps to limit the bench costs across the hub, including management of non-realized revenue
  • Contributes on a strategic level to effective attrition management
  • Contributes on a strategic level to effective L&D management and talent management
  • Contributes on a strategic level to onboarding management and resource planning
  • Contributes on a strategic level to wider GDC requirements in relation to resource structure & allocation planning
  • Drives Automation of owned process to incorporate developed practices into daily routine
  • Performs and provide regular business intelligence from areas of HR, LnD and finance to help better control the business objectives and support Head of business line
  • Secures data analysis from variety of sources combined to help better predict the future and control key areas for the business
  • In cooperation with Senior Management and GDC L&D Team creates SMSD strategy for each FY and executes it
  • Manages SMSD HUB learning and development budget, especially proper planning, and utilization
  • Manages LNA (Learning Needs Analysis) activities as well as supports and monitors its execution trough the Fiscal Year
  • Coordinates the work of L&D SPOC’s Team
  • Cooperates closely with GDC L&D Team to assure smooth trainings / training programs implementation and delivery
  • Initiates, manages and contributes individually to learning and development projects at SMSD HUB, GDC and Global level
  • Triggers or supports ongoing improvements when it comes to L&D related processes and actions
  • Acts as an L&D Ambassador

Key Performance Indicators:

  • Creates, assesses execution and benefit realization of strategic actions and/or improvement plans aiming toward limitation of monthly bench costs, limitation of loss-profit, voluntary attrition reduction, increasing talent success rate, limiting employee bench lifespan, limiting payable holiday days, limiting vacancy opening time (KPIs)
  • Build relationships with internal peers, stakeholders and customers as appropriate.
  • Recognizes where risk exists and communicates risk to the appropriate channels, with a proposal to address the problem.
  • Regular review of all service issues and exceptions.
  • Encourages the use of best practice across the team, including documenting and sharing with others
  • Secures business reporting in line with mutually agreed schedule
  • L&D HUB Budget planning and utilization
  • LNA creation and supervision over realisation
  • Overlooking development opportunities accessibility in relation to business needs and skills required in SMSD HUB
  • Overlooking development opportunities visibility and acknowledgment among SMSD employees
  • Managing best possible relations with all relevant stakeholders and assuring delivery of relevant inputs
  • Fluent in verbal and written English
  • Experience in setting and managing headcount and non-headcount staff budgets
  • Experience in working in demanding professional environments
  • Strong customer orientation and business awareness
  • Experience managing and executing day-to-day resource management processes
  • Excellent attention to detail
  • Highly organized and able to prioritize activities based on business relevance and urgency
  • Excellent communication – ability to communicate clearly with customers, colleagues and managers.
  • Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
  • Ability to:
    • prioritize tasks based on business requirements
    • manage multiple projects simultaneously and drive towards results
    • manage through ambiguity and practicing judgment to drive clarity
    • work to tight deadlines without compromising quality
    • challenge upwards, if required
    • Strong analytical skills and ability to plan and manage long term, complex projects
  • Understanding of GDC Poland business environment and perspectives and its dependency on availability of required skillset and technology know-how
  • Skills in developing individuals, teams and the business
  • People-management, leadership and coaching skills
  • Flexible approach and ability to work under pressure
  • Time Management
  • Decision making skills
  • Ability to influence others
  • Ability to negotiate
  • Completer / Finisher / Doer
  • Experience in training content creation and delivery as an asset

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland
L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/





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