Community Support Specialist with French
Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products
- Providing technical troubleshooting support for issues reported by PE’s in native language – i.e. Triage, solve, deflect Community program questions raised by Product Experts
- Respond to and deploy the tasks requested by gUP Communities Program managers and PV gUP PSMs (Product support managers)
- Help recruit new PEs into Google’s Help Communities for respective products and languages
- Provide feedback, process top user issues (TUIs) through a meaningful feedback loop to User / PV teams to surface local insights or program feedback, when requested
- Managing day to day operations, events for the help community
You have
- Good command of English
- Proficiency in one of the following languages: French
- Customer facing experience
- Analytical skills
- Excellent communication skills
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self-motivated with “Can do!” attitude
- Experience in Google Products
We offer
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
- Competitive salary with cafeteria benefits