CRM & Analytics Manager

Company Overview

 

Every day SALESmanago helps hundreds of the world’s most recognizable brands, such as Starbucks, BMW, Crocs, New Balance, and Victoria’s Secret, as well as many smaller organizations to connect with their customers. In fact, our leading Customer Engagement Platform is used by 2000+ midmarket and enterprise clients in more than 50 countries, helping people all over the world to benefit from a better, more personal consumer experience.

 

Based in Kraków, Poland, but expanding rapidly internationally - SALESmanago employs over 350 highly talented marketing, sales, consulting, data science, and R&D professionals. Our Company is growing revenue at 50% annually and is the European technology leader in digital customer engagement.

CRM & Analytics Manager
A workplace: Kraków
Responsibilities
  • Very good ability to use Google Sheets (or Excel)
  • Ongoing analysis of statistics and interpretation of data
  • Development, monitoring, and building of new control models
  • Ability to think analytically and creatively
  • Good knowledge of English
  • Ability to organize own work
  • Conscientious/reliable execution of assigned tasks
  • Creative approach to implemented processes
  • Nice to have:
  • Knowledge of JIRA and Confluence tools
  • Familiarity with SQL and BigQuery
  • Your tasks will include:
  • Preparation of reports, presentations, and analyses
  • Process automation
  • Analytical support of other departments
  • Pro-active attitude and independence of action
  • Ongoing analysis of statistics and interpretation of data
  • Updating data and preparing analytical dashboards
Requirements
  • Minimum 2 years’ experience in a similar analytical or financial role, including previous experience supporting email marketing teams
  • Experience with SAAS solutions, with previous CDP/CRM experience highly desirable
  • Highly numerate, strong analytical capabilities, and evidence of being able to transform data into actionable insights
  • Strong Excel skills (experience with e.g. pivot tables, aggregation of data)
  • Proven experience dealing with large, complex datasets of different varieties (e.g. digital data, transactional data, marketing data)
  • Working knowledge of General Data Protection Regulations (GDPR)
  • KPI-driven and solution-focused
  • Strong stakeholder management skills
  • Ability to communicate information clearly & concisely
  • Naturally curious with a passion for discovery
  • Impeccable attention to detail
  • Fluency in English (B2/C1)
What we offer
  • The opportunity to make a career in a fast-growing, international-expanding company
  • Gain a unique position on your resume that will enhance your professional profile permanently
  • Work in a dynamic environment where you will grow and achieve the highest level of personal performance
  • The opportunity to work with an amazing People Team within an amazing Company
  • A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively as we grow our recruitment team
  • Daily challenges that will allow you to learn more and develop new skills
Key Takeaways

 

Role: A unique opportunity for a CRM & Analytics Manager to join SALESmanago at the exciting moment of rapid growth acceleration

 

Location: Krakow (with some remote working flexibility)

Please include the following clause in your CV:

„I agree to the processing of personal data provided in this document for realizing the recruitment process by Benhauer Sp. z o. o. pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

The above consent to the processing of personal data is voluntary, however it is necessary to consider the application in the recruitment process.

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