We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
Help Desk Administrator
Wrocław
Your Tasks
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end-users
- Installing and supporting different applications on users PCs
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
Our Requirements
- Very good English and Polish language skills
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Knowledge of IT hardware, software and current new technologies
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Good knowledge of Windows operating systems
- Readiness to work on shifts (8-hr fixed shifts)
Would be an asset:
- Bachelors Degree in a field related to IT
- Previous experience in a similar position
- Openness to learning new skills
Your Tasks
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end-users
- Installing and supporting different applications on users PCs
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
Our Requirements
- Very good English and Polish language skills
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Knowledge of IT hardware, software and current new technologies
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Good knowledge of Windows operating systems
- Readiness to work on shifts (8-hr fixed shifts)
Would be an asset:
- Bachelors Degree in a field related to IT
- Previous experience in a similar position
- Openness to learning new skills
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Company bus from the city center
Oferujemy
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Company bus from Wrocław