IAM Product Manager - Customer Experience [rekrutacja online]
Miejsce pracy: Katowice
We are looking for you:
- If you have experience in managing / leading a team,
- If you have a proven track record in Customer Experience Management and/or the implementation of service improvement initiatives,
- If you have experience in working with external & internal stakeholders with the purpose of creating added value for our clients,
- If you are excellent in analyzing client behavior and identifying their needs,
- If you are eager to learn and collaborate.
Youll get extra points for:
- Experience in Project Management,
- Experience in UX Design, Usability Testing,
- Proficient in the use of Microsoft Office, Power BI, Service Now, Azure DevOps.
Information about squad:
As a Squad, we continually look for improvement of the provided IAM services, for which we work in close collaboration with the other 11 squads locally, our colleagues from ING Headquarter as well as the rest of the world functioning as a single point of contact for them.
- contract of employment
type of contract - 8:00 - 16:00
work hours - Konduktorska 35, Katowice
this is the location of our office
Scope of duties:
70%- stakeholders management
30%- backlog management
Your development
- professional development
- certificates and knowledge development
- training budget
- access to the newest technologies
- international projects
- free English courses
- provate medical care
- 50% funded Multisport Card
- bicycle parking
- chillout rooms
- integration events and Stay Fit program
- stability of employement
- fully equipped workstations
- kitchen