IT Service Delivery Management – Team Lead

IT Service Delivery Management – Team Lead
Tasks:
  • Assuring that operations of supported service is delivered in accordance with the SLA and contractual requirements
  • Taking responsibility for the integrity of the services
  • Initiating and coordinating delivery of Service Improvement Plans
  • Alignment of business demand with IT Service provisioning
  • Monitoring and reporting Service Level
  • Initiating & coordinating infrastructure projects and changes
  • Taking over crisis management on demand
  • Process optimization through proactive identification of possibilities and potentials of the solutions used changes
  • Accurately forecasting and managing budget in her/his area of responsibility
  • Managing vendors and services delivered by them
  • Managing SDM team
What we offer?
  • Full-time employment contract
  • Competitive salary
  • Modern work place in Poznań
  • Online recruitment proces
  • Friendly, innovative and a multinational working environment
  • Opportunities to develop language and personal competences
  • Attractive benefits (including sports, medical and leisure, additional insurance)
  • Access to career paths within company structure via internal promotion system
What do we expect?
  • Successfully completed studies in (business) informatics, business administration with an IT focus or comparable training
  • At least five years of working experience in service delivery
  • Knowledge of service delivery and people management
  • Extensive knowledge of the ITIL Service Support standards & practices
  • Experience in the management of infrastructure projects & changes
  • Strong team orientation and a high willingness to perform and motivate
  • Structured way of working and good communication skills
  • Leadership experience will be additional asset
To ogłoszenie o pracę dotyczy firmy Majorel (dawniej Arvato CRM Solutions). Majorel została utworzona 19 lutego 2019 roku z połączenia Arvato CRM Solutions i Saham Group. Odwiedź stronę Majorel [www.majorel.com], aby dowiedzieć się więcej ofirmie.

    IT CONNECT Sp. z o.o.

    dolnośląskie / Lubin

    27-01-2022

    Pracownik Security Operation Center

    Obsługa incydentów bezpieczeństwa IT. Pierwsza linia wsparcia. Przyjmowanie zgłoszeń. Kategoryzowanie zdarzeń bezpieczeństwa IT. Zbieranie kluczowych informacji dotyczących zdarzenia. Dystrybucja do właściwych komórek. Realizacja zgodnie z...

    Accenture Sp. z o. o.

    mazowieckie / Warszawa

    27-01-2022

    KYC Team Leader with German

    What you will do: Manage the teams of analysts to ensure the right level of talent management including ongoing feedback, career development and coaching. Coordinate the teams work in order to provide the highest quality standards. Hold regular meetings...

    Accenture Sp. z o. o.

    mazowieckie / Warszawa

    27-01-2022

    KYC Analyst with German

    What you will do: In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and or Accenture management....

Więcej ofert pracy

Podobne oferty pracy

  • Predica Sp. z o.o.t

    warmińsko-mazurskie / Olsztyn

    27-01-2022

    Associate Digital Advisor

    Job responsibilities: Supports EM / PO in creation of comprehensive project plan (covering project risks, budget, organization, scope, goals, objectives, project schedule), Prepares project schedule, Prepares and distributes meeting minutes & notes,...

  • Predica Sp. z o.o.t

    małopolskie / Kraków

    27-01-2022

    Associate Digital Advisor

    Job responsibilities: Supports EM / PO in creation of comprehensive project plan (covering project risks, budget, organization, scope, goals, objectives, project schedule), Prepares project schedule, Prepares and distributes meeting minutes & notes,...

  • Predica Sp. z o.o.t

    pomorskie / Gdańsk

    27-01-2022

    Associate Digital Advisor

    Job responsibilities: Supports EM / PO in creation of comprehensive project plan (covering project risks, budget, organization, scope, goals, objectives, project schedule), Prepares project schedule, Prepares and distributes meeting minutes & notes,...