Lead Product Support Specialist

Lead Product Support Specialist
Gdańsk
ref. no: JREQ158704

We have an exciting opportunity at Thomson Reuters as a Lead Product Support Specialist - a role that blends technology with audit.

Upon joining our business, you will undergo an intensive product training bootcamp. You will also have the opportunity to work alongside and learn from a variety of teams within the business.

About the Team

We are establishing a new Product Support Team based in Gdańsk that will focus on providing a quality product support service to customers of Thomson Reuters – Corporates/TAP business

About the Role

Primary Responsibilities: 

  • Act as a Point of Contact in TAX, Accounting or Financial Audit related queries during conversations with UK Customers/Content/Product/Development Teams 

  • Supporting first-line Team members with TAX/Accounting/Audit knowledge 

  • Responding to and solving queries raised by our customers during their use of our applications, responding to customer by phone, e-mail, or case comments. 

  • Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action. 

  • Interact with colleagues to resolve customer issues effectively and timely. 

  • Use internal resources as needed and escalate issues. 

  • Maintain up to date product knowledge of all supported products. 

  • Create and update Knowledge Base Articles (KBA). 

Essential Skills: 

  • Have an excellent level of English (C1 or C2 level). 

  • Analytical and problem-solving skills. 

  • Strong customer service and communication skills. 

  • UK TAX and Accounting knowledge ( eg Corporate Tax – CIT & Personal Tax - PIT) backed up by at least 5 years of professional experience 

  • Experience or knowledge in financial reporting

  • Ability to effectively train others  

  • Able to work as part of a Team. 

Desired Skills: 

  • Audit background. 

  • Good software navigation skills.

  • ACCA, ACA or ATT qualification or pending studies in this field would be an asset especially with some experience with UK Taxation module

What's in it for you?

  • Casual and diverse office environment where colleagues come from over 30 countries

  • Competitive salary

  • Flexibility and home-office opportunities

  • Two additional days off for voluntary jobs

  • Wellbeing scheme including private healthcare, pension, Multisport card and more

  • High standards of ethics in the workplace

#LI-AB1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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