Senior Support Engineer (with Cloud)

Senior Support Engineer (with Cloud)
[online recruitment]
Location: Krakow
Reference number: VR-54900
Project Description:

Were developing a strategic risk-management platform in one of the Worlds Top 10 Investment Banks. It is a mission-critical project for the Client because it enables large scale Monte Carlo simulations to forecast future cash flows of derivative trades and portfolios along with quantification of associated risks, which are used by Clients traders across the world. It is also used for Stress testing and runs hundreds of potential economic scenarios to confirm Banks readiness for various business conditions to market regulators. Calculated exposures are used for Basel 3 reporting, RWA calculations, trading limits, valuation of Market and Credit risks etc.

This platform performs overnight data loading and runs batch processing during the day to deliver data to downstream systems according to strict SLAs. It is also capable of intraday online calculations. This is a legacy platform to an extent, but we keep developing new components and modify existing ones, there is more development than support activities. Also, there is undergoing Automation program sponsored by Clients top management in order to bring platform to modern and automated delivery process. We strive to reduce manual work and bring best engineering ideas to life.

Responsibilities

Responsibilities

We are looking for someone who will;

  • be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
  • govern production support execution as aligned to existing ITIL framework
  • follow effective and efficient operational policies, processes and procedures
  • ensure all forms of workload are managed in line with established processes and procedures
  • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
  • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • possess strong verbal, writing and communication skills
  • Unix, Oracle, Sybase, Scheduling, Autosys- all are very valuable skills for this role. You need to be a hands-on person.
  • have a strong ability to solve complex issues
Skills

Must have

  • Bachelors degree (Computer Science preferred)
  • Knowledge of Azure Technology or other Cloud provider service
  • Familiarity with DevOps concepts and SRE.
  • Scripting language such as Shell and similar
  • NoSQL databases
  • Monitoring tools and concepts
  • Ability to read .Net code and perform troubleshooting
  • Experience in supporting Business applications under an IT support organization preferably within Financial services industry
  • In-depth knowledge and understanding of Incident and Problem Management practices.
  • Demonstrated hands-on domain skills and track record of successful projects and deliveries
  • Knowledge on: Oracle, Autosys, Windows, Windows Services
  • Highly refined and professional in verbal and written communications
  • Demonstrable experience in delivering a quality operational service to customers
  • Experience in operating under a Global team environment

You are:

  • Honest, reliable, self-motivated with a high level of integrity
  • Highly committed, resilient and outcome focused
  • Able to support multiple projects at any given time
  • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
  • Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

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