Service Design Coordinator

ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
Service Design Coordinator

Location: Kraków or 100% remote


Responsibilities:

  •  Capturing and analyzing incoming requests, requirements, and produce agreed artifacts.
  •  Assisting customers in understanding and translation of their needs.
  •  Ensuring the integrity and availability of appropriate information and data required for the design and onboarding.
  •  Ensuring timely delivery of respective documentation.
  • Support services, enabling a seamless transition from products to services.
  •  Helping in development and maintainance documentation: standard, procedures, artifacts & templates.

Requirements:

  • Knowledge of ITIL (Service Design, Service Transition).
  • ServiceNow and SharePoint knowledge.
  • Strong analytical and problem solving skills.
  • Understanding of IT systems and processes.
  • Attention to detail and a focus on quality.
  • Effective at building and sustaining relationships across all levels of the organization.
  • Experience in acting as a point of reference.
  • Time management, organization and prioritization skills.

We offer:

  • Attractive and transparent system of payments
  • Stable employment
  • Trainings
  • Professional development opportunities in an international environment - our clients are well-known Polish and global brands
  • Employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings
  • Convenient location of our offices
Dlaczego warto z nami pracować?


Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
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