Service Desk Agent with French

Be part of us

 

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.


Service Desk Agent with French
Wroclaw, ul. Wyścigowa
Your Tasks
  • Monitoring and closing incidents in the ticketing system
  • Contacting customer via phone or e-mail
  • Active contacting and troubleshooting with our engineers
  • Monitoring the correct timelines (SLA) and ticket flow
  • Maintaining positive relations with our corporate customer

Our Requirements
  • Fluent French Language
  • Very Good English min. B2
  • Excel intermediate skills

Your Benefits
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Company bus from the centre of Wroclaw
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

Would you like to join our team? Please send your CV in English.



Your Tasks
  • Monitoring and closing incidents in the ticketing system
  • Contacting customer via phone or e-mail
  • Active contacting and troubleshooting with our engineers
  • Monitoring the correct timelines (SLA) and ticket flow
  • Maintaining positive relations with our corporate customer

Our Requirements
  • Fluent French Language
  • Very Good English min. B2
  • Excel intermediate skills

YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Company bus from the city center
  • Remote work during the pandemic
Oferujemy
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Company bus from Wroclaw
  • Remote work during the pandemic

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