Service Desk Analyst

Service Desk Analyst

Recruitment process for this position and onboarding trainings are conducted online.


                                                     

What do you need to start?

  • Fluency in German and English
  • Any prior IT-related experience would be an asset
  • Flexible to work in Shifts (24x5)
  • Must be able to learn and support new and quickly changing technologies
  • Familiarity with a wide range of standard office automation products
  • Sound demonstrated knowledge of Service Desk procedures and process
  • Ability to prioritize workload to best meet customer requirements

 

What duties will help you grow?

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Knowledge of commonly used concepts, practices, and procedures for end user technical support

 

What have we prepared for you?


Space where you can develop yourself: 
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 
  • We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
 

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