Service Desk Specialist for Swiss Market

Do you like Swiss culture?

Would you like to visit Switzerland?

Do you speak German, French and Italian?

Are you open to develop your skills in IT area?

Currently, we are conducting recruitment processes for Swiss company operating in outsourcing area (IT, accounting, customer service). They are among the winners of the Outsourcing Star 2019. This is an international organization providing services in English, Polish, German, French, Italian, Slovak and Czech.
They are seeking people to work for their new Swiss Client.

Responsibilities:

• Receiving fault reports, change requests and customer enquiries (in writing and by telephone);
• Serving as the first point of contact for internal customers seeking a technical assistance;
• Recording and classify the notifications received;
• Analysing and collect documentation of fault notifications;
• Forwarding of error messages to the 2nd level support team;
• Monitoring the troubleshooting;
• Preventive solution of emerging problems;
• Supporting of end devices (tablets, smartphones, PC, DECT phones, cash register, EFT, etc.) and printers/ user authorizations.

Expectations:

• Possibility of starting work within a month;
• Openness to a training trip to Switzerland (flexible depending on the epidemiological situation);
• Knowledge of German, Italian, French and English at the level of min. B1+;
• Experience in customer service;
• Openness to develop in the IT area;
• High communication skills, flexibility;
• Responsibility and ability to organize time.

The offer:

• Great atmosphere in a dynamic work environment without dress code;
• Possibility of work remote during the coronavirus situation;
• The opportunity to participate in training and rotation between different projects, chance for promotion;
• Opportunity to implement own ideas and initiatives;
• Private medical care and Multisport card;
• Integration events.