System Configuration Specialist

System Configuration Specialist
Kraków
Nr ref.: 2493416

The aim of the role is to cooperate closely with TBS Business Analyst to develop workflow and configure system according to the needs of Krakow and the UK Broking/ Consulting team, and Product Owners. The support is also extended to carry out QA/pre-Prod testing, answer ad-hoc queries related to TBS workflow and identify and resolve system bugs.  

 


Responsibilities:
  • Creating and developing workflow on system
  • Performing QA/pre-Prod testing
  • Identifying and resolving system bugs/problems
  • Providing system and workflow related support to Krakow and the UK Broking teams
  • Increasing the level of system and workflow knowledge to better service delivery to stakeholders
  • Acting as a SME for workflow and resolving issues
  • Suggesting and implementing changes to tools and documentations needed to support effective service delivery
  • Participating in projects aimed at process improvement
  • Ensuring process documentation is reviewed and updated on regular basis
  • Actively attending / leading meetings with the team, internal clients and 3rd party stakeholders
Requirements:
  • Advanced Excel skills
  • JavaScript language knowledge/skill would be an asset
  • Ability to analyze processes and identify improvements
  • Ability to identify and respond to risks
  • English level – C1
  • Ability to lead meetings and conference calls if required
  • Ability to negotiate
  • Ability to manage work streams in a project
  • Ability to work effectively in a project team
  • Strong work ethic
We offer:
  • Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
  • Flexible remote work environment 
  • Employee-appreciation culture (multiple recognition programs)
  • The best medical cover on the market with free dental care
  • Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
  • Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
  • Internal career opportunities, individual development plan, professional development training and resources
  • Lots of social events, charity actions and opportunities to integrate with colleagues

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