Tech Solutions Specialist with French

Tech Solutions Specialist with French
Kraków

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital. 

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! 


Tech Solutions Specialist FRENCH will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers and therefore native level (spoken & written) is essential.

 

WE OFFER:
  • Opportunity to be part of a rapidly expanding global organization,
  • Pleasant and inspiring working atmosphere in the office,
  • Professional development and clear career path,
  • Full equipment and paid training provided from the first day of work
  • Training & development opportunities,
  • Employee volunteering programs and opportunities,
  • Bicycle parking,
  • Inclusion and diversity in practice,
  • Employee referral program in place,
  • Reduce, reuse, recycle facility for a better and happier Earth and all of us,
  • Competitive salary with extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits
MAIN RESPONSIBILITIES:
  • Communicate with advertisers and internal sales and services teams via phone, email, chat as needed
  • Perform and verify the implementation of web based products with customers
  • Give guidance, support, and train customers on how to use the products
  • Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
  • Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
  • In progress case handling to meet business requirements.
YOUR PROFILE:
  • Capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process.
  • Strong communication, customer service, relationship management and support skills.
  • Basic understanding of internet technologies.
  • Good research and self-learning skills.
  • Online marketing experience (Google Analytics/Google Ads) would be a plus.
  • Ability to adhere to internal policies and adapt to changes.
  • Outstanding organizational and time management skills.
  • Ability to document and update the details of communication with the customer in a timely and precise manner.
  • Facility to work in a team environment and willingness to help team members.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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