Technical Customer Service Recovery and Safety Specialist

We are looking for talented people for the role of
Technical Customer Service Recovery and Safety Specialist
Gdańsk
Summary

We are currently looking for professionals to work in our Consultant team.  As a Member Safety and Recovery Consultant you will provide services with the possibility of managing and resolving customer inquiries in a comprehensive manner, together with the attention of requirements related to identifying and deterring fraudulent activity. 
If you have ability to provide extraordinary customer service with high levels of integrity and confidentiality using problem-solving and analytical skills
this job position is for you.

 

Working hours: 2 shifts within 07:00 AM – 07:00 PM

Responsibilities
  • Restore loyalty with members & employees through multi-channel communications.
  • Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.
  • Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
  • Maintain a mindset focused on diversity, inclusion and belonging.
  • Drive efficiency gains by identifying, communicating and taking actions on gaps in existing workflows.
  • Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
  • Consistent and appropriate sense of urgency combined with proper discretion in resolving issues. 
You have
  • 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solutionrisk, compliance, privacy or legal support
  • Bachelor’s Degree or equivalent work experience
  • Excellent English verbal and written communication skills 
  • Experience working in a fast paced team environment in a target based setting
  • Experience in multiple communication channel queue environments both phone and email support
  • Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries
  • Experience analyzing data, trends, and client information to identify product or service enhancement opportunities  
  • Strong working knowledge of PC based Internet and software applications
  • Adept at cross-functional team partnerships and collaboration with the ability to interact with all levels of the organization
We offer
  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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