TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 76 000 employees wordwide. For main IT Department, based in South Warsaw.
Unified Communication Engineer
CITY Warszawa
Ref. number: 43430#20120083
Responsibilities:
- Responsibility for the planning, integration, configuration and operation and maintenance of infrastructure services and systems
- Monitoring of utilization and availability in accordance with the agreed SLAs
- System operations and maintenance and system documentation in accordance with compliance requirements as well as quality assurance and development of standards
- Planning and implementation of failure and disaster recovery test
- Ensuring system integrity and security through log analysis and patch management
- Providing 2nd/3rd Level support
- Change management in the UC infrastructure and responsibility for providing change results
- Continuous improvement of the architecture and technology of the service to achieve enhance service quality and usability
- Derive improvement measures in the area of architecture and technology and take responsibility for the implementation
- Promote development and implementation of technical guidelines and standards
Requirements:
- Minimum 3 years experience on similar position
- Experience in maintaining, optimizing and developing Unified Communication (based on Cisco products) technology in close cooperation with internal & external service providers
- Broad knowledge about UC technology (CUCM, CUC, CUPS), SIP trunking and other protocols and general concepts of voice, video & collaboration.
- Experience from operation of contact center solutions is a plus, especially from Cisco based solutions
- Good communication and presentation skills to work in a multi-cultural, multinational environment
- Team- and result- oriented and driven by goal achievement with a strong focus on high quality service performance
- Proficiency in English; other languages are a plus
Additional advantages:
- Cisco Certification (e.g. CCNP Collaboration, CCNA Collaboration)
- ITIL certification
We offer:
- Attractive salary
- Work in a dynamically developing company, which is a global leader in the transport and logistic sector
- Various challenges at work
- Great atmosphere
- Subsidies to private health care, sport cards and group insurance